Refunds & Returns Policy

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Return and Refund Policy

Last updated: June 21, 2023

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Thermobake Unit 4, Prospect Park, Coralgate Cres, Umbogintwini, Durban, 4120
  • Service refers to the Ovens Manufactured
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.


Conditions for Returns

We have a non-return policy:

We reserve the right to refuse returns of any ovens that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Thermobake Unit 4, Prospect Park, Coralgate Cres, Umbogintwini, Durban, 4120

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
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